Frequently asked questions

Once your order ships, its tracking link and courier name appear on the order's detail page under My Account → Your orders. You'll also get an email update when the status changes.

Shipping is quoted live based on your delivery location and order weight at checkout, and is free above the threshold shown there (and in the trust bar on most pages) for eligible orders -- first orders sometimes qualify at a lower threshold than repeat orders.

Delivery time depends on your pincode and the courier serving that route. Enter your pincode on any product page to see an estimated delivery window before you buy.

We ship pan-India through our courier network, serviceability permitting. If a pincode isn't currently serviceable, the pincode checker on the product page will let you know.

Cards, UPI, netbanking and wallets via Razorpay, or Cash on Delivery (COD) where available for your order and location.

COD is offered where serviceable, with a small handling fee shown at checkout before you confirm. It can be unavailable above a certain order value, or for specific products -- checkout will tell you if COD isn't an option for your current cart.

Yes -- online payments are processed by Razorpay, a PCI-DSS compliant payment gateway. We never see or store your card, UPI PIN, or netbanking credentials.

Yes, every order gets a GST-compliant tax invoice, downloadable as a PDF from the order's detail page.

Usually, yes -- from the order's detail page, within the cancellation window shown there. Some products allow cancellation even after shipping; for the exact rules, see our Refund & Cancellation Policy.

It depends on the product -- each product page shows whether it's returnable and the return window, since some categories (like opened personal-care items) aren't eligible for change-of-mind returns.

Raise a support request from that order's page right away. Damaged, incorrect, or defective items are handled regardless of the product's usual return window.

Prepaid orders are refunded to the original payment method once the return/cancellation is processed; Razorpay typically settles these within a few business days of us issuing the refund. COD order refunds, where applicable, are coordinated with you directly.

Yes -- creating an account (with a verified email or phone) lets us keep you updated on your order and lets you manage addresses, orders, and support requests in one place.

Yes, phone-only signup is supported, as is email-only -- you can add the other one later from your profile.

Yes, through an OTP-verified request from your account -- this keeps your account secure, since email/phone changes always need to be confirmed by the new contact itself.

Use Forgot password on the login page to reset it via a code sent to your email.

Yes -- our products are manufactured to ISO 9001:2015, GMP and FDA-aligned standards, lab-certified, and cruelty-free. See our About Us page for the full list of certifications.

Yes, proudly manufactured in India.

Yes -- on an out-of-stock product's page, use the "Notify me" option and we'll email you the moment it's back.