Refund & Cancellation Policy

You can cancel an order yourself from its order page, as long as it's within that order's cancellation window -- shown right on the order page, and set per-product (an order with items from more than one product uses the tightest window among them). Once that window has closed, self-service cancellation is no longer available.

If the order has already shipped, cancellation is only available for products that explicitly allow it after shipping; otherwise cancellation closes once the courier has picked the order up. Even for an order eligible to cancel post-shipping, the courier may already be in transit -- if we can't get instant confirmation the shipment was stopped, we flag your request for manual review and follow up by email once it's resolved, rather than leaving you without an answer.

Whether a product can be returned for a change of mind, and the window to do it in, is shown on that product's own page -- some products (for hygiene, safety, or other reasons) aren't eligible for a change-of-mind return, and this is always disclosed upfront, not after you've bought it. To start a return, raise a support request from the order's page within the window shown.

This is handled separately from the usual return window above, and always applies regardless of whether a product is otherwise returnable: if an item arrives damaged, incorrect, or defective, raise a support request from the order's page as soon as you notice, with photos if possible -- we'll sort it out with a replacement or refund.

Once a cancellation or return is approved, the amount you paid is refunded to your original payment method. For card/UPI/netbanking payments via Razorpay, refunds are typically credited within 5-7 business days of being issued, depending on your bank. For Cash on Delivery orders, since no online payment was taken upfront, we'll coordinate the refund of any amount due (for example a prepaid handling fee) directly with you.

Every approved return or cancellation is reflected in your order's GST invoice, available from the order's page.

The fastest way is a support request from that order's page -- it comes with your order already attached. You can also use the contact details at the bottom of this page.

You can also write to us at support@lkpmart.com or call 76623002682.